SecuritySystemsCom - HORRIBLE! Be Warned!

0 comments

I would NOT buy from this company, and all I can do is spread the word about my experience. There are so many complaints! Despite that, I decided to give them a chance by sending an e-mail inquiry to test the waters. The e-mail conversation convinced me that this company is NOT worthy of my business. This business will continue losing sales at an exponential rate unless they rid themselves of that abusive manner towards their customers. I am SO glad I did my research and did NOT buy from this company.

I copied the e-mails below. I only asked about how the camera is powered because I planned to buy FOUR of them to be able to record all around my car. Keep in mind that I NEVER mentioned the number of cameras I was interested in because I ONLY asked about power and stated my basic needs. I was polite with my initial inquiry and with my response to HIS confusing response. His rude responses were totally unprovoked. This experience is so weird! Oh well. He lost a very good sale. There is too much competition out there, and I will take my business elsewhere.

Consumers: despite the rebuttals from this business, you must do your research, and the complaints ARE valid. The rebuttals actually serve to prove the points of the pissed consumers. It's funny and frustrating at the same time. I can't believe the company actually posted this "mommy's boy" rebuttal! You can find it here at Ripoff Report: http://www.ripoffreport.com/r/wwwsecuritysystemscom/internet/securitysystemscom-Bill-Mullen-securitysystemscom-WATCH-OUT-Shady-products-hidden-re-501871#comment_11

---------------------------

MY 1ST E-MAIL: "I like your product from what I can see on your website. I am looking for a video surveillance system for my car that would capture incidents and/or vandalism when I am away from my car. Yours looks like it is only powered when the car is running and would not work if the car is off and parked. Am I wrong? Thanks"

THEIR RESPONSE (and that person did not even sign a name): "there would need to be a camera mounted on a bldg, tree or in a window facing the automobile."

MY RESPONSE: "My question was about the power, so I don't understand your response. How is your camera powered when the car is parked?"

THEIR RESPONSE: "I answered this….. our camera will not do this… it records the ROAD… it is road recording camera… it will not record to the left, right…. behind…. only has power when your car is ON…."

ATTENTION Bill Mullen, SecuritySystems.com, AlarmSystem.com, Audio Deterrent Systems...You need to reach your customer by clarifying what you understand and what your customer's needs are to avoid any embarrassing responses, and you can sell your product. If the customer's needs do not match the product they are asking for, you can redirect them to something that is closer to meeting their needs. Even if you do not have a current product that meets the customer's needs, you could potentially maintain positive contact in case a future product comes out that can help your customer. EVERY inquiry represents possible future sales, and a derogatory response will severely damage your reputation (or validate the negative one you already have).

I really hope you are listening to your lost customers and learning from your mistakes.

Here is an example of what a proper response looks like and how you could have won a good sale: "Thank you for your e-mail. The camera is only powered when the car is running. If you want to power the camera and record while the car is parked, you will need to find another power source. I understand you would like to record all around your car, and I would be happy to work with you since you would need multiple cameras to accomplish this or I can help you find another product that better suits your needs. Respectfully,….”

Review about: Customer Service.

You May Also Like

Monitronics - FIRE AND CARBON MONOXIDE MONITORING Monitronics "My mother had this service and paid almost $100.00 per month. Her house caught fire in January 2015, sadly the system failed. There is no record of Monitronics ever contacting..." Read more ADT - Lies, Theft and Stupidity ADT "So, back late last year my dad had started talking about wanting to get a security system installed. In January my mother came across an ad from ADT for..." Read more Lorextechnology Customer Service Lorex "The lorextechnology has a Terrible customer service. the reps hardly speak English and and read lines from manuals or some other sources. they have no idea how to help. for..." Read more AlarmMonitoringServices.com is a fraudulent company. AlarmMonitoringService " STAY AWAY FROM SCAMMERS. Alarmmonitoringservices.com is a fraudulent company. We did a chargeback becuase they kept billing us after we cancelled their "service" and is...no service and they suck...." Read more Tbdress - Dishonest Company Tbdress "We bought a dress for my daughter a week ago and it did not fit. We contacted customer service and the agents name was Hugh. He told us they could..." Read more Tj Maxx - Gum in my online order Tj Maxx "I recently received an online order. I sent it back today. The bralette I ordered was opened and someone stuck gum on the bralette with a now and later wrapper...." Read more New Hulu Interface Is Horrible! Hulu "The new Hulu design on Roku is pretty bad. At first I thought I needed to reboot my unit. The layout seems convoluted, oversized and difficult to maneuver through. Your..." Read more Lazboy - Arm pad depressed after 2 years. Lazboy "We bought a Lazyboy sofa & 2 swivel chairs in May of 2015. We loved them till we noticed that the foam in the arm rest of one of the..." Read more